Our digital initiatives

Research to identify which types of commercial buildings, vehicle fleets and locations are best suited for vehicle-to-building (V2B) technology. This will be used to develop tools, and explore business models.

Vulnerable customer segmentation using research and data analysis to better understand future customer vulnerabilities and localised service needs that informs our strategy and plans.

Enhance our online Smart Connect connection application tool, and related processes and standards, to allow meter operators (MOP) to undertake emergency fuse upgrades at customers’ homes.

Introduction of contemporary digital payment methods for inbound and outbound customer transactions.

Deliver an online self serve tool that provides customers with connection offers for 300kVA to 1MVA applications and budget estimates for those between 1MVA to 2.5MVA.

Enable customers reporting problems to initiate video calls with our customer service agents to facilitate faster resolution, reduce dispatch of engineers and improve safety.

Develop an understanding of the clustering effect of LCTs in domestic properties, propose an industry standard view on diversity factors for heat, and understand the potential of flexibility.

Provision of planned and unplanned power outage notifications and updates via an API that EV service providers can use to improve their customer proposition by passing to customers.

Develop and test a tool that will be used on site by the field engineers to take pictures and draw out the reinstatement works following the excavation of private driveways, show what it would look like after reinstatement.

Implementation of a digital portal to provide an enhanced and simplified customer experience when applying to connect to the network.

Automating our messaging system to send SMS alerts quicker in the event of a fault on the distribution network, implementing proactive email communications and single premise smart meter interactions.