AImee

• A digital tool that utilises cutting edge technology to provide tailored support to vulnerable consumers at risk of being left behind in the energy transition.
• A trial of the tool to gather feedback from customers and delivery partners, capture the benefits of the tool, and analyse data to assess the tool’s success.
• A public summary report highlighting the key outputs, deliverables, and learnings of the project, which will be published on the UK Power Networks innovation website.

• The project aims to develop a digital tool that uses cutting edge technology to offer tailored advice and support at scale to vulnerable consumers at risk of being left behind in the energy transition. The expected outcomes include enhanced support for vulnerable consumers, increased efficiency for service delivery partners, and the ability for consumers to self-serve using digital channels.

• Accepted by the service delivery partners as addressing their insights and feedback, and will be effective in supporting consumers directly and/or enabling service delivery partners to more effectively support consumers.
• C3 from customers to demonstrate that the tool provides helpful tailored advice and support.

Working with three service delivery partners that are funded by the Consumer Vulnerability team to provide support to vulnerable consumers. These stakeholders are sharing insight into the support they provide and what support consumers need.