PILLAR: CUSTOMERS
Vyntelligence Video Survey
What we will do and why
This project involves changing the old process of getting photos of customers' electrical installations. Instead, customers' are guided through a remote video survey. Our staff then use these videos to complete the work faster and reduce the number of visits to customers.
Target outcomes
- Faster overall completion of work, fewer site visits for customers.
- Improved customer satisfaction scores.
Measures of success
- Increased number of right-first-time for customer appointments.
- Improved customer satisfaction scores.
- Reduced time to complete work.
- Easier for jobs to be planned from increased information provided by customer.
Stakeholder Engagement
- Engagement with Network Operations and Customer Services for the use case and developing process changes.
Planned start:
02.01.2023
Target completion:
29.03.2024
Key milestones:
- Proof of Concept Trial (Mar 2023)
- System integration (May 2023)
- First use case live (Oct 2023)
- Second use case live (Mar 2024)
Status:
Complete
| Date of change | Category | Description |
|---|---|---|
| 20.12.2024 | Update |
Project has been succesfully completed. |
View other employees projects
Status: Complete
Target End: 29.11.2024
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Status: On Track
Target End: 17.12.2024
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