Our digital initiatives

Delivery of the products, services and solutions within each of the four pillars depends on a number of foundational enabling capabilities. These aren’t necessarily transformational but enable the success of our ongoing digitalisation journey. It includes initiatives across Data and Information, Technology and Cyber as well as People and Process.

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Filter by pillar:

CUSTOMERS

STATUS: On Track

TARGET END: 28.07.2023

V2BUILD

Research to identify which types of commercial buildings, vehicle fleets and locations are best suited for vehicle-to-building (V2B) technology. This will be used to develop tools, and explore business models.

ASSETS AND OPERATIONS

STATUS: On Track

TARGET END: 31.07.2023

EPN Pole Numbering

Assignment of unique numbering and associated physical labelling, complete with QR Code to facilitate asset identification, location and related information access to all pole assets across the Eastern Power Networks area.

CUSTOMERS

STATUS: On Track

TARGET END: 31.07.2023

Socially Green

Vulnerable customer segmentation using research and data analysis to better understand future customer vulnerabilities and localised service needs that informs our strategy and plans.

CUSTOMERS

STATUS: On Track

TARGET END: 30.08.2023

Emerge

Enhance our online Smart Connect connection application tool, and related processes and standards, to allow meter operators (MOP) to undertake emergency fuse upgrades at customers’ homes.

ASSETS AND OPERATIONS

STATUS: On Track

TARGET END: 01.10.2023

Smart Meter Data

Utilisation of data from smart meters to increase efficiency and accuracy of network operation and control, planning and asset management activities, and delivery of enhanced services to customers.

CUSTOMERS

STATUS: On Track

TARGET END: 01.10.2023

Two-Way Payments

Introduction of contemporary digital payment methods for inbound and outbound customer transactions.

ASSETS AND OPERATIONS

STATUS: On Track

TARGET END: 30.12.2023

Concerto

Develop a robust power quality assessment tool that reduces wait times for assessments to be undertaken and can be integrated with customer facing connection tools such as Smart Connect.

CUSTOMERS

STATUS: On Track

TARGET END: 31.12.2023

HV Auto Quote

Deliver an online self serve tool that provides customers with connection offers for 300kVA to 1MVA applications and budget estimates for those between 1MVA to 2.5MVA.

DIGITAL INFRASTRUCTURE

STATUS: On Track

TARGET END: 31.12.2023

AI Enablement

Exploration of potential application of contemporary cognitive and generative AI capabilities, assessing feasibility of proposed use cases, developing our understanding and competence to leverage value through controlled, low risk deployment.

CUSTOMERS

STATUS: On Track

TARGET END: 31.12.2023

Our View

Enable customers reporting problems to initiate video calls with our customer service agents to facilitate faster resolution, reduce dispatch of engineers and improve safety.

SMART NETWORKS

STATUS: On Track

TARGET END: 31.12.2023

Unified Network Model

Development of a digital twin of our network and assets, exchanged using relevant CIM standards and profiles.

EMPLOYEES

STATUS: On Track

TARGET END: 31.12.2023

Intelligent Operational Resource Allocation

Enhanced contractor work planning and exchange of data across multiple workstreams through the use of intelligent resource scheduling and management software.