Our digital initiatives

Enable customers reporting problems to initiate video calls with our customer service agents to facilitate faster resolution, reduce dispatch of engineers and improve safety.

Research to identify which types of commercial buildings, vehicle fleets and locations are best suited for vehicle-to-building (V2B) technology. This will be used to develop tools, and explore business models.

Develop an understanding of the clustering effect of LCTs in domestic properties, propose an industry standard view on diversity factors for heat, and understand the potential of flexibility.

Design and trial a responsive, automated electricity network that re-configures and optimises itself in real-time, moving spare capacity to where the demand is and avoid reinforcement.

Provision of planned and unplanned power outage notifications and updates via an API that EV service providers can use to improve their customer proposition by passing to customers.

Deliver an online self serve tool that provides customers with budget estimates for connection applications between 300kVA to 2.5MVA and connection offers for those between 300kVA to 1MVA applications.

Working with GE, PNDC and SSEN to explore the use of control room simulations to improve network resilience. The project will look to leverage existing approaches used in the generation and transmission sectors, applying the unique operational and commercial scenarios applicable to distribution environments. This project is funded through the Strategic Innovation Fund, which works in three phases. If successful for a subsequent phase then the end date and other details will change.

Explore the costs and benefits of satellite technology as an alternative to LiDAR to demonstrate whether it can accurately measure vegetation proximity to UK Power Networks’ overhead lines.

Introduction of contemporary digital payment methods for inbound and outbound customer transactions.

Automated cross-referencing and reconciliation of latest land registry data with existing consent records to identify changes in ownership, informing proactive acquisitions of new consents. This will aid access to undertake works, expediting work delivery and customer connection.

Assignment of unique numbering and associated physical labelling, complete with QR Code to facilitate asset identification, location and related information access to all pole assets across the Eastern Power Networks area.

Develop a robust power quality assessment tool that reduces wait times for assessments to be undertaken and can be integrated with customer facing connection tools such as Smart Connect.