Our digital initiatives

Research to identify which types of commercial buildings, vehicle fleets and locations are best suited for vehicle-to-building (V2B) technology. This will be used to develop tools, and explore business models.

Assignment of unique numbering and associated physical labelling, complete with QR Code to facilitate asset identification, location and related information access to all pole assets across the Eastern Power Networks area.

Vulnerable customer segmentation using research and data analysis to better understand future customer vulnerabilities and localised service needs that informs our strategy and plans.

Enhance our online Smart Connect connection application tool, and related processes and standards, to allow meter operators (MOP) to undertake emergency fuse upgrades at customers’ homes.

Utilisation of data from smart meters to increase efficiency and accuracy of network operation and control, planning and asset management activities, and delivery of enhanced services to customers.

Introduction of contemporary digital payment methods for inbound and outbound customer transactions.

Develop a robust power quality assessment tool that reduces wait times for assessments to be undertaken and can be integrated with customer facing connection tools such as Smart Connect.

Deliver an online self serve tool that provides customers with connection offers for 300kVA to 1MVA applications and budget estimates for those between 1MVA to 2.5MVA.

Exploration of potential application of contemporary cognitive and generative AI capabilities, assessing feasibility of proposed use cases, developing our understanding and competence to leverage value through controlled, low risk deployment.

Enable customers reporting problems to initiate video calls with our customer service agents to facilitate faster resolution, reduce dispatch of engineers and improve safety.

Development of a digital twin of our network and assets, exchanged using relevant CIM standards and profiles.

Enhanced contractor work planning and exchange of data across multiple workstreams through the use of intelligent resource scheduling and management software.