What we will do and why

Develop a robust power quality assessment tool that reduces wait times for assessments to be undertaken and can be integrated with customer facing connection tools such as Smart Connect.

Key deliverables

  • A tool that automates elements of a power quality assessment.
  • Integrated and documented assessment procedure.

Target outcomes

  • Reduce average time to quote (ATTQ) by reducing wait time for power quality assessment.
  • Increased productivity and efficient.

Measures of success

  • Increase in customer satisfaction scores.
  • Reduction in ATTQ due to power quality assessment wait time.
  • Increase in value add productivity from front line teams.

Stakeholder Engagement

We engaged the relevant teams in Connections to automate the assessment of power quality. This included design requirements and validation of calculations. We are now working with them on enhanced functionality and user interface design.

Planned start:


Target completion:


Key milestones:

  • Phase 1.1 Completion of first phase tool development (Sept 2023)
  • Phase 1.2 Tool development (Jul 2024)
  • Phase 2.1 Enhancements to the developed tool (Aug 2024)
  • Phase 2.2 Enhancements to the developed tool (Oct 2024)
  • Smart Connect Integration (Nov 2024)



Date of change Category Description
28.06.2024 Update

Original Milestone (Completion of first Phase tool development) was split into two parts for more transparent tracking. Phase 1.1 Completion of first Phase tool development got complete in 2023. Phase 1.2 Tool development is on track.

Learning from Phase 1 informed a delivery redesign for Phase 2 (both parts 2.1. and 2.2. are on track).

Therefore, overall project end date got extended from March 2024 to November 2024 to complete Phase 2.

23.12.2023 Update

We completed the project on time, delivering a minimum viable product which meets requirements, but have chosen to extend the project to incorporate additional functionality. We have also added a summary of stakeholder engagement.