PILLAR: ASSETS AND OPERATIONS
Low Code Applications, Operations focused
What we will do and why
Various projects delivered on the Netcall platform for case management across multiple processes.
Key deliverables
- Providing a platform and building applications and processes to ensure that our staff have the tools required to concentrate of delivering a high level of satisfaction for our customers.
Target outcomes
- Improve user experience, reduce time and increase efficiency in interacting with our customers and across departments.
Measures of success
- Increased operational efficiency and improved employee engagement
Stakeholder Engagement
We have been engaging directly with business teams on their existing processes and exploring methods of transformation, along with engagement with internal and external users for testing of the end products. We hold initial design and requirements workshops for each solution, then engage teams throughout and then a final handover session to deliver the product.
Planned start:
03.05.2021
Target completion:
31.12.2024
Key milestones:
- MiTRaC Connections (ENA Milestones) (Jan 2024)
- MiTRaC DSO (National Grid Contracts) (Jun 2024)
- Welfare Checks (Jun 2024)
- Smart Stores (Dec 2024)
- Smart Delivery (was Scheduling) (Dec 2024)
Status:
On track
| Date of change | Category | Description |
|---|---|---|
| 28.06.2024 | Update |
This was added to the DSAP in June 2024 as it was identified as a new strategic digital initiative since our last publication of the action plan in December 2023. |
View other employees projects
Status: On Track
Target End: 31.12.2025
Project Evolve
Ensuring our processes and systems deliver cost efficiencies, improved customer services and support our RIIO-ED2 commitments. We are delivering an improved work management solution to support our field staff; ensuring work delivered more efficiently and data is captured more effectively. Alongside this, we are improving and upgrading our customer and supplier relationship management applications to improve interactions with our customers and our suppliers.
Status: Extended
Target End: 29.11.2024
Concerto
Develop a robust power quality assessment tool that reduces wait times for assessments to be undertaken and can be integrated with customer facing connection tools such as Smart Connect.
Status: Delayed
Target End: 29.11.2024
Smart Meter Data
Utilisation of data from smart meters to increase efficiency and accuracy of network operation and control, planning and asset management activities, and delivery of enhanced services to customers.