PILLAR: ASSETS AND OPERATIONS
What we will do and why
Automated cross-referencing and reconciliation of latest land registry data with existing consent records to identify changes in ownership, informing proactive acquisitions of new consents. This will aid access to undertake works, expediting work delivery and customer connection.
- Proactive engagement of land owner stakeholders in relation to wayleave and consenting matters.
- Increased positive engagement with land owner stakeholders.
- Increased certainty of consent status and resultant network security.
- Expedited consenting.
Measures of success
- Reduction in consent customer enquiries.
- Reduction in consent terminations.
- Reduction in consenting agent claims.
- Reduction in consenting agent fees.
A common theme in feedback from customers about how we can improve our service was a desire for more proactive monitoring of land registry changes. This initiative was driven in response to this, with engagement of the legal and geospatial team. We are expecting to do further engagement with land owners following implementation to showcase the new capability, and are in active consultation with Innovation into wider self-service capability.
- Proof of concept using land registry data (Mar 2024)
- Platform implementation (Mar 2024) - Delayed
|Date of change
End date brought forward to March 2024 (was October), the four original milestones have been rationalised to two key dates as there was significant overlap between activities. More detail about stakeholder engagement was also added.