PILLAR: ASSETS AND OPERATIONS
Proactive Consenting
What we will do and why
Automated cross-referencing and reconciliation of latest land registry data with existing consent records to identify changes in ownership, informing proactive acquisitions of new consents. This will aid access to undertake works, expediting work delivery and customer connection.
Key deliverables
- Proactive engagement of land owner stakeholders in relation to wayleave and consenting matters.
Target outcomes
- Increased positive engagement with land owner stakeholders.
- Increased certainty of consent status and resultant network security.
- Expedited consenting.
Measures of success
- Reduction in consent customer enquiries.
- Reduction in consent terminations.
- Reduction in consenting agent claims.
- Reduction in consenting agent fees.
Stakeholder Engagement
A common theme in feedback from customers about how we can improve our service was a desire for more proactive monitoring of land registry changes. This initiative was launched in response to this, involving the legal and geospatial teams. We are actively consulting with Innovation to expand our self-service capabilities.
Planned start:
01.01.2023
Target completion:
27.12.2025
Key milestones:
- Proof of concept using land registry data (Mar 2024)
- Platform implementation (Jun 2024)
- Use case migration (Dec 2025)
Status:
On Track
| Date of change | Category | Description |
|---|---|---|
| 20.12.2024 | Update |
Overall project is on Track for March 2028. Milestones (Proof of concept) and (Platform implementation) are complete.Milestone (Use case Migration) is on track for December 2025 and Milestone (Transfer to BAU implementation and ongoing new Use case delivery) is cancelled. |
| 28.06.2024 | Update |
Overall project end date changed from March 2024 to October 2024. Milestone (Proof of concept) is complete. Milestone (Platform Implementation) due date changed to October 2024 (originally March 2024) because an additional requirement of moving WPS (Wireless payment system) data from legacy to a new system. |
| 22.12.2023 | Update |
End date brought forward to March 2024 (was October), the four original milestones have been rationalised to two key dates as there was significant overlap between activities. More detail about stakeholder engagement was also added. |
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