PILLAR: ASSETS AND OPERATIONS
Smart Meter Data
What we will do and why
Utilisation of data from smart meters to increase efficiency and accuracy of network operation and control, planning and asset management activities, and delivery of enhanced services to customers.
Key deliverables
- Smart Meter power outage alerts integrated with our outage management system (ADMS) for real-time alerting
- Voltage alerts and voltage readings from Smart Meters
- Energisation check of individual smart meter supply status
- Tool for estimating consumption, utilisation and finding network issues
Target outcomes
- Improved customer outage detection improving response time
- Proactive identification of network issues
- Improved voltage management and supply quality on low voltage network through use of smart meter data
- Enhanced customer service and power cut journey for customers
- Improved network utilisation modelling and associated investment planning
Measures of success
- Improved network performance (CMLs)
- Improved outage response time through proactively contacting customer about outages
- Improved network supply quality with reduction in customer voltage complaints
- Increase in customer satisfaction scores
- Improved data quality and connections response time through smart meter consumption insights
Stakeholder Engagement
Began engagement externally with customer in 2019 there was positive sentiment towards the ability to proactively detect outages, but concern around the sharing of consumption data. In response to this we created the Smart Meter privacy plan which sets out the use of aggregated data to preserve privacy. We have since carried out internal stakeholder engagement (analytics, data engineering, IT, asset management, network planning, network operations and asset management) to capture business requirements for developing the smart meter usage capabilities.
Planned start:
01.04.2022
Target completion:
31.08.2024
Key milestones:
- Network issue identification from voltage alerts (Jul 2023)
- Disaggregated smart meter consumption data trial (Aug 2023)
- Smart Meter O30Platform (Oct 2023)
- Supply quality analysis tool of smart meter voltages (Apr 2024)
- Smart Meter Data Aggregation & Cloud Storage (Aug 2024) - Delayed
Status:
Delayed
| Date of change | Category | Description |
|---|---|---|
| 23.12.2023 | Update |
In response to Ofgem feedback, we provided additional detail in our outputs, outcomes and measures of success. The end date was changed from October 2023 to August 2024 to allow for additional work required to facilitate aggregated load consumption data. More detail about stakeholder engagement was also added. |
View other employees projects
Status: On Track
Target End: 31.12.2025
Project Evolve
Ensuring our processes and systems deliver cost efficiencies, improved customer services and support our RIIO-ED2 commitments. We are delivering an improved work management solution to support our field staff; ensuring work delivered more efficiently and data is captured more effectively. Alongside this, we are improving and upgrading our customer and supplier relationship management applications to improve interactions with our customers and our suppliers.
Status: Extended
Target End: 31.03.2024
Concerto
Develop a robust power quality assessment tool that reduces wait times for assessments to be undertaken and can be integrated with customer facing connection tools such as Smart Connect.
Status: On Track
Target End: 30.06.2024
CReDo+
CReDo+ (Climate Resilience Demonstrator - extension to new climate risks) is a development on the original CReDo decision support tool aiming to incorporate newly developed models of Distribution Network Operator asset failure risk under extreme weather conditions. This project is funded through the Strategic Innovation Fund, which works in three phases. If successful for a subsequent phase then the end date and other details will change.