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PILLAR: CUSTOMERS

Emerge

39-Emerge-e1687276480688

What we will do and why

Enhance our online Smart Connect connection application tool, and related processes and standards, to allow meter operators (MOP) to undertake emergency fuse upgrades at customers’ homes.

Key deliverables

  • Updated systems, processes and standards for fuse upgrades.
  • Training and accreditation package for wider rollout to additional MOPs.

Target outcomes

  • Ensure Distribution Network Operators are not a blocker to low carbon technology adoption
  • Improved customer experience

Measures of success

  • Uptake by additional meter operators.
  • Number of fuse upgrades performed by meter operators.
  • Customer satisfaction.
  • UK Power Networks cost reduction.

Stakeholder Engagement

Disseminated outcomes at industry events. Feedback was that broader uptake must be evidenced before networks and suppliers will consider adoption. In response, we engaged other distribution networks through the Energy Networks Association to drive national uptake. Ongoing engagement with energy suppliers for broader MOP uptake. Signed contract with Octopus Energy for ongoing service delivery.

Public Detailed Docs

Planned start:

01.02.2022

Target completion:

30.08.2023

Key milestones:

  • Refreshed business case, and legal and safety assessment (June 2023)
  • Decision to proceed with further trial with additional meter operator (July 2023)

Status:

Complete

Date of change Category Description
23.12.2023 Update

Added stakeholder engagement information and links to additional detail.