PILLAR: CUSTOMERS
Guidelight
What we will do and why
Guidelight addresses a lack of understanding of LCT usages, network services like flexibility, and digital technologies to optimise energy consumption, among low-income and vulnerable households participating in local retrofit initiatives.
This project is funded through the Strategic Innovation Fund, which works in three phases. If successful for a subsequent phase then the end date and other details will change.
Key deliverables
- An Open Access Toolkit of social and technical interventions such as educational videos, vulnerability checklist, smart apps, smart sensors
Target outcomes
- Tailored services to educate and support vulnerable customers in the energy transition
Measures of success
- Agreed design of the toolkit with project partners
- Progression of the innovation project from SIF Alpha to SIF Beta
Stakeholder Engagement
Working with local authorities and academic researches to understand the scale of the problem. If this project is successful, we will have follow on activity to test and validate the effectiveness of the toolkit and iterate design.
Public Detailed Docs
Planned start:
02.10.2023
Target completion:
30.04.2024
Key milestones:
- Preliminary research (Feb 2024)
- Toolkit design and evaluation (Apr 2024)
Status:
Complete
| Date of change | Category | Description |
|---|---|---|
| 28.06.2024 | Update |
Project successfully completed in 2024. No other changes than overall project and Milestones status. |
| 27.12.2023 | Update |
This was added to the DSAP in December 2023 as it was identified as a new strategic digital initiative since our first publication of the action plan in July 2023. |
View other employees projects
Status: On track
Target End: 31.12.2024
Low Code Applications, Customer facing
Installer Portals and Back Office systems that allows Installers to apply for multiple Low Carbon Technology Installs (including Electric Vehicle Charging Points, Heat Pumps and Solar Panels and more) for Commercial and Domestic existing premises as well as other 'General Enquiries' services.
Status: On Track
Target End: 31.12.2024
Spotlight
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Status: Complete
Target End: 31.03.2024
Two-Way Payments
Introduction of contemporary digital payment methods for inbound and outbound customer transactions.