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PILLAR: EMPLOYEES

Intelligent Automation (Phase 1)

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What we will do and why

Deployment of bots to manually intensive processes across our business to improve timeliness, efficiency and accuracy of manual processes through automation.

Key deliverables

  • Automation of manually intensive workflows and processes.

Target outcomes

  • Increased productivity from existing FTE
  • Improved customer experience from faster response time
  • Increased consistency and quality of data

Measuring success

  • Increase in value-add productivity from front line teams
  • Improvement in customer satisfaction scores resulting from more efficient and effective service delivery
  • Increase in data quality, completeness and accuracy

Planned start:

01.09.2023

Target completion:

28.02.2024

Key milestones:

  • Allocations of connections work (May 2023)
  • Onboarding and Change (May 2023)
  • Testing of Small Tools (August 2023)
  • Safety incident reporting (Dec 2023)
  • Pre-Arranged Interruptions (Feb 2024)

Status:

On Track