PILLAR: EMPLOYEES
Intelligent Automation (Phase 1)
What we will do and why
Deployment of bots to manually intensive processes across our business to improve timeliness, efficiency and accuracy of manual processes through automation.
Key deliverables
- Automation of manually intensive workflows and processes.
Target outcomes
- Increased productivity from existing FTE
- Improved customer experience from faster response time
- Increased consistency and quality of data
Measuring success
- Increase in value-add productivity from front line teams
- Improvement in customer satisfaction scores resulting from more efficient and effective service delivery
- Increase in data quality, completeness and accuracy
Planned start:
01.09.2023
Target completion:
28.02.2024
Key milestones:
- Allocations of connections work (May 2023)
- Onboarding and Change (May 2023)
- Testing of Small Tools (August 2023)
- Safety incident reporting (Dec 2023)
- Pre-Arranged Interruptions (Feb 2024)
Status:
On Track
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