PILLAR: CUSTOMERS
Low Code Applications, Customer facing
What we will do and why
Installer Portals and Back Office systems that allows Installers to apply for multiple Low Carbon Technology Installs (including Electric Vehicle Charging Points, Heat Pumps and Solar Panels and more) for Commercial and Domestic existing premises as well as other 'General Enquiries' services.
Key deliverables
- Providing a portal for a clear user experience to our installers and customers to capture the information required by UK Power Networks for critical processes such as Low Carbon Technology approvals, Payment Processing and updating the Priority Services Register.
Target outcomes
- Increased accuracy of data from customer, lack of requirement for back and forth communications from Gateway, SDC and Customer Service.
Measures of success
- Customer Satisfaction & Increased Time to Connect
Stakeholder Engagement
We have been engaging directly with business teams on their existing processes and exploring methods of automation, along with engagement with internal and external users for testing of the end products. We hold initial design and requirements workshops for each solution, then engage teams throughout and then a final handover session to deliver the product
Planned start:
03.05.2021
Target completion:
31.12.2024
Key milestones:
- Smart Enquiries (Dec 2024)
- Smart Connect (Dec 2024)
- Smart Consents (Jul 2024)
Status:
On track
| Date of change | Category | Description |
|---|---|---|
| 28.06.2024 | Update |
This was added to the DSAP in June 2024 as it was identified as a new strategic digital initiative since our last publication of the action plan in December 2023. |
View other employees projects
Status: Complete
Target End: 30.04.2024
Guidelight
Guidelight addresses a lack of understanding of LCT usages, network services like flexibility, and digital technologies to optimise energy consumption, among low-income and vulnerable households participating in local retrofit initiatives. This project is funded through the Strategic Innovation Fund, which works in three phases. If successful for a subsequent phase then the end date and other details will change.
Status: On Track
Target End: 31.12.2024
Spotlight
Spotlight is a project focused on leveraging data modelling and machine learning to identify vulnerable customers belonging to Priority Service, Fuel Poor (FP) and Leaving No-one Behind (LNB) categories at a granular level.
Status: Complete
Target End: 31.03.2024
Two-Way Payments
Introduction of contemporary digital payment methods for inbound and outbound customer transactions.