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PILLAR: CUSTOMERS

Socially Green

50-Socially-Green-e1687189066827

What we will do and why

Vulnerable customer segmentation using research and data analysis to better understand future customer vulnerabilities and localised service needs that informs our strategy and plans.

Key deliverables

  • A web based social-temporal map exposing the data.
  • Proposed services to mitigate future exclusion.

Target outcomes

  • Understanding of customer exclusion factors.
  • Better supported customers facing exclusion.

Measures of success

  • Usage of the socio-temporal map to identify customers in hard to reach areas.
  • Procurement of flexibility from customers in hard to reach areas.

Stakeholder Engagement

Held a workshop with a social housing community in September 2023 showing the benefits of energy efficiency upgrades and drive engagement in flexibility.

Public Detailed Docs

Planned start:

01.11.2020

Target completion:

31.12.2023

Key milestones:

  • First iteration of the User Interface (UI) deployed for inclusive flexibility (Jul 2023)
  • Customer Vulnerability Top up trials (Dec 2023)

Status:

Complete

Date of change Category Description
23.12.2023 Update

Fixed a typo in the description of the initiative, as well as adding a milestone for the trial activity being undertaken by December 2023. The overall project end date was changed from July 2023 to December 2023. Stakeholder engagement information and links to more detail were also provided.