PILLAR: CUSTOMERS
Socially Green
What we will do and why
Vulnerable customer segmentation using research and data analysis to better understand future customer vulnerabilities and localised service needs that informs our strategy and plans.
Key deliverables
- A web based social-temporal map exposing the data.
- Proposed services to mitigate future exclusion.
Target outcomes
- Understanding of customer exclusion factors.
- Better supported customers facing exclusion.
Measures of success
- Usage of the socio-temporal map to identify customers in hard to reach areas.
- Procurement of flexibility from customers in hard to reach areas.
Stakeholder Engagement
Held a workshop with a social housing community in September 2023 showing the benefits of energy efficiency upgrades and drive engagement in flexibility.
Public Detailed Docs
Planned start:
01.11.2020
Target completion:
31.12.2023
Key milestones:
- First iteration of the User Interface (UI) deployed for inclusive flexibility (Jul 2023)
- Customer Vulnerability Top up trials (Dec 2023)
Status:
Complete
| Date of change | Category | Description |
|---|---|---|
| 28.06.2024 | Update |
Project successfully completed in 2023. |
| 23.12.2023 | Update |
Fixed a typo in the description of the initiative, as well as adding a milestone for the trial activity being undertaken by December 2023. The overall project end date was changed from July 2023 to December 2023. Stakeholder engagement information and links to more detail were also provided. |
View other employees projects
Status: On track
Target End: 31.12.2024
Low Code Applications, Customer facing
Installer Portals and Back Office systems that allows Installers to apply for multiple Low Carbon Technology Installs (including Electric Vehicle Charging Points, Heat Pumps and Solar Panels and more) for Commercial and Domestic existing premises as well as other 'General Enquiries' services.
Status: Complete
Target End: 30.04.2024
Guidelight
Guidelight addresses a lack of understanding of LCT usages, network services like flexibility, and digital technologies to optimise energy consumption, among low-income and vulnerable households participating in local retrofit initiatives. This project is funded through the Strategic Innovation Fund, which works in three phases. If successful for a subsequent phase then the end date and other details will change.
Status: On Track
Target End: 31.12.2024
Spotlight
Spotlight is a project focused on leveraging data modelling and machine learning to identify vulnerable customers belonging to Priority Service, Fuel Poor (FP) and Leaving No-one Behind (LNB) categories at a granular level.