PILLAR: DIGITAL INFRASTRUCTURE
What we will do and why
Exploration of potential application of contemporary cognitive and generative AI capabilities, assessing feasibility of proposed use cases, developing our understanding and competence to leverage value through controlled, low risk deployment.
- PoC GenAI Application.
- High level adoption plan with various options.
- AI Value Assessment.
- Targeted, prioritised deployment AI.
- AI Implementation strategy and roadmap.
- Automation and augmentation of manual processes.
- Enhanced services and experiences.
- Reduced cost to serve.
Measures of success
- Reduction in service delivery timescales.
- Customer Satisfaction.
- Employee Satisfaction.
- Increased productivity.
- Cost reduction.
- AI Chat functionaliy go-live (Mar 2023)
- GenAI Proof of Concept (Oct 2023)
- AI Value Assessment (Oct 2023)
- AI Strategy & Roadmap (Dec 2023)