PILLAR: DIGITAL INFRASTRUCTURE
AI Enablement
What we will do and why
Exploration of potential application of contemporary cognitive and generative AI capabilities, assessing feasibility of proposed use cases, developing our understanding and competence to leverage value through controlled, low risk deployment.
Key deliverables
- PoC GenAI Application.
- High level adoption plan with various options.
- AI Value Assessment.
- Targeted, prioritised deployment AI.
Target outcomes
- AI Implementation strategy and roadmap.
- Automation and augmentation of manual processes.
- Enhanced services and experiences.
- Reduced cost to serve.
Measures of success
- Reduction in service delivery timescales.
- Customer Satisfaction.
- Employee Satisfaction.
- Increased productivity.
- Cost reduction.
Planned start:
01.01.2023
Target completion:
31.12.2023
Key milestones:
- AI Chat functionaliy go-live (Mar 2023)
- GenAI Proof of Concept (Oct 2023)
- AI Value Assessment (Oct 2023)
- AI Strategy & Roadmap (Dec 2023)
Status:
On Track
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Oversight and coordination of data quality related activities to develop common best practice, uncover and prioritise key issues and ensure interventions are effective and sustained.
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Target End: 01.01.2025
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Definition and implementation of an overarching data governance framework, establishing best-practice discipline in the management and use of enterprise data.
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Data Discovery and Cataloguing
Consistent definition and cataloguing of enterprise data assets to facilitate self-serve data discovery, and appropriate and effective use by internal and external consumers.