Our digital initiatives

The project focuses on integrating planning databases to streamline network planning activities. This integration will enable better data management, improved planning accuracy, and more efficient resource allocation.

Development and implementation of an extensible geospatial analytics platform, replacing multiple legacy applications to provide a platform for servicing internal and external use cases, along with controlled third-party access to geospatial network records.

Oversight and coordination of data quality related activities to develop common best practice, uncover and prioritise key issues and ensure interventions are effective and sustained.

In the Competitions in Connections (CiC) business, there is a currently a 15% acceptance rate of quotes. This means that 85% of time spent results in wasted effort, and thus higher costs for customers, affecting our competitiveness when compared to the rest of the market. Therefore, UK Power Networks requires a simple, cost-effective way to prevent this duplication of efforts, leading to improved timelines, lower prices, and higher satisfaction for customers.

Migration of applications, support services and IT infrastructure from legacy physical datacentres to the cloud, support growth, improving functionality and increasing resilience or IT services and solutions.

Automated cross-referencing and reconciliation of latest land registry data with existing consent records to identify changes in ownership, informing proactive acquisitions of new consents. This will aid access to undertake works, expediting work delivery and customer connection.

Spotlight is a project focused on leveraging data modelling and machine learning to identify vulnerable customers belonging to Priority Service, Fuel Poor (FP) and Leaving No-one Behind (LNB) categories at a granular level.

Ensuring our processes and systems deliver cost efficiencies, improved customer services and support our RIIO-ED2 commitments. We are delivering an improved work management solution to support our field staff, ensuring work is delivered more efficiently and data is captured more effectively. Alongside this, we are improving and upgrading our customer and supplier relationship management applications to improve interactions with our customers and our suppliers.

An online platform facilitating the procurement and management of flexibility — from registration and qualification through to performance assessment and market settlement.

Development of enhanced medium to long-term forecasting capabilities to produce granular and accurate models of future demand and generation, which will be shared in an open and transparent manner with stakeholders.

Making substations smart by installing computers in them to analyse and reconfigure the network based on specific conditions to increase the resilience of the distribution network, free up capacity and allow more renewable generation to connect.

The project aims to develop a digital customer experience that uses cutting edge technology such as AI and machine learning to offer tailored advice and support at scale to vulnerable consumers at risk of being left behind in the energy transition. It will be designed with input from service delivery partners through workshops and interviews. The project includes designing, building and testing the tool, and a service trial with consumers to gather feedback and assess the tools' success.