Our digital initiatives

Exploration of potential application of contemporary cognitive and generative AI capabilities, assessing feasibility of proposed use cases, developing our understanding and competence to leverage value through controlled, low risk deployment.

Automating our messaging system to send SMS alerts quicker in the event of a fault on the distribution network, implementing proactive email communications and single premise smart meter interactions.

CommsConnect aims to address the increased interdependency between electricity networks and mobile networks as communications for control of assets on networks more towards the public mobile networks. The project aims to set up a data sharing solution whereby electricity network operators and mobile network operators can share data on the intercedence of their assets and make decisions on where best to make investments in network resilience This project is funded through the Strategic Innovation Fund, which works in three phases. If successful for a subsequent phase then the end date and other details will change.

Guidelight addresses a lack of understanding of LCT usages, network services like flexibility, and digital technologies to optimise energy consumption, among low-income and vulnerable households participating in local retrofit initiatives. This project is funded through the Strategic Innovation Fund, which works in three phases. If successful for a subsequent phase then the end date and other details will change.

Enhanced contractor work planning and exchange of data across multiple workstreams through the use of intelligent resource scheduling and management software.

Deployment of bots to manually intensive processes across our business to improve timeliness, efficiency and accuracy of manual processes through automation.

Development and implementation of an extensible geospatial analytics platform, replacing multiple legacy applications to provide a platform for servicing internal and external use cases, along with controlled third party access to geospatial network records.

CReDo+ (Climate Resilience Demonstrator - extension to new climate risks) is a development on the original CReDo decision support tool aiming to incorporate newly developed models of Distribution Network Operator asset failure risk under extreme weather conditions. This project is funded through the Strategic Innovation Fund, which works in three phases. If successful for a subsequent phase then the end date and other details will change.

Utilisation of data from smart meters to increase efficiency and accuracy of network operation and control, planning and asset management activities, and delivery of enhanced services to customers.

Consistent definition and cataloguing of enterprise data assets to facilitate self-serve data discovery, and appropriate and effective use by internal and external consumers.

Explore and test the use of dynamic and locational pricing to address secondary peaks, herding behaviour, and constraints, caused by LCT uptake and conflicting market signals.

Spotlight is a project focused on leveraging data modelling and machine learning to identify vulnerable customers belonging to Priority Service, Fuel Poor (FP) and Leaving No-one Behind (LNB) categories at a granular level.