Our digital initiatives

Deployment of bots to manually intensive processes across our business to improve timeliness, efficiency and accuracy of manual processes through automation.

Development of local and national policy planning functionality to model the impact of policy decisions on investment in network infrastructure. This includes self-service tool "CLEO" to support local authorities in the design and development of local area energy plans (LAEP).

Deliver an online self serve tool that provides customers with budget estimates for connection applications between 300kVA to 2.5MVA and connection offers for those between 300kVA to 1MVA applications.

Consistent definition and cataloguing of enterprise data assets to facilitate self-serve data discovery, and appropriate and effective use by internal and external consumers.

Explore and test the use of dynamic and locational pricing to address secondary peaks, herding behaviour, and constraints, caused by LCT uptake and conflicting market signals.

Automated cross-referencing and reconciliation of latest land registry data with existing consent records to identify changes in ownership, informing proactive acquisitions of new consents. This will aid access to undertake works, expediting work delivery and customer connection.

Utilisation of data from smart meters to increase efficiency and accuracy of network operation and control, planning and asset management activities, and delivery of enhanced services to customers.

Develop a robust power quality assessment tool that reduces wait times for assessments to be undertaken and can be integrated with customer facing connection tools such as Smart Connect.

Development and implementation of an extensible geospatial analytics platform, replacing multiple legacy applications to provide a platform for servicing internal and external use cases, along with controlled third party access to geospatial network records.

Enable customers reporting problems to initiate video calls with our customer service agents to facilitate faster resolution, reduce dispatch of engineers and improve safety.

Various projects delivered on the Netcall platform for case management across multiple processes.

Installer Portals and Back Office systems that allows Installers to apply for multiple Low Carbon Technology Installs (including Electric Vehicle Charging Points, Heat Pumps and Solar Panels and more) for Commercial and Domestic existing premises as well as other 'General Enquiries' services.